As Coronavirus lockdown guidelines ease, the following procedural measures exist in store. We apologise for any inconvenience that this may cause, but the health and safety of our staff, customers and suppliers is our priority.
Smart Storage encourages you to get in touch with your store team directly if you have any questions. They can be reached on T: 0808 301 5452.
Your storage centre is open 7 days a week for all customers. These are the opening times:
- Monday – Friday: 8am – 6pm
- Saturday: 9am – 5pm
- Sunday: 10 – 2pm
Reception is open and manned and staff will be wearing face coverings. We will limit the number of people in reception at any one time. In addition, staff are working remotely and you can reach them via telephone or email during opening hours. There are posters in store with these contact details.
We are following Government guidelines to minimize contact with others and, therefore, all customers must enter the store via our loading bay and not the reception. There is a sanitisation station in the loading bay and you are kindly asked to make use of it. Whilst in store we ask that you to wear a face covering.
Our stores are fully automated and if further restrictions are introduced once more, we are able to provide access even without having a member of staff on site. In addition, new customers can enquire, reserve, book in and complete all the paperwork online.
There are posters in store reminding you of social distancing guidelines and we ask that the passenger lifts are used by one household at a time.
Store Cleaning Routines:
Our staff continue with intensive cleaning routines of our stores, especially in the most commonly touched areas (i.e. communal door handles, PIN pads, lift buttons, toilet flushes, card readers, reception desks, chair arms etc). Hand sanitisers are available.
If you are showing any symptoms of the Coronavirus, or have been in contact with anyone showing symptoms, we ask you to please stay at home. For more information go to nhs.uk/coronavirus.
Thank you for your support.