What is a cookie?

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

 

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

 

What to do if you don’t want cookies to be set?

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

 

 

How do we use cookies?

We use cookies to track and profile customers such as action tags and pixel tracking on our website to assist our marketing.

We also use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features and to enhance the functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to cookies and other similar technologies as listed in this website cookies policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject or disable cookies completely.

We have also included information on how you can opt out. Remember, these cookies are not harmful to your computer and they hold no personal or sensitive information about you, however you can still opt out of them if you wish.

The table below shows all of the cookies we and third parties use on our website. It explains what these cookies are, what they do and which third party company issues them.

 

Description of cookies on this website:

WordPress cookies
Our website is powered by the content management system, WordPress. This may store cookies to increase the performance of the website and allow easier and quicker navigation throughout.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google.

Response Tap Cookies
ResponseTap collects information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies stores identifiers that allow ResponseTap to track a visitors progress through our website over time. See their privacy policy here https://www.responsetap.com/gb/privacy-policy/

Session Cookies

We use a session cookie to remember basic information related to your journey through the site i.e. that you have requested storage at a specific store. The cookie holds no personal information and expires once you close your browser.

Google Display Advertising Network Cookies

These companies use cookies to discover general information about the pages on our site that you visit and it also processes IP addresses to collect other non-personally identifiable information in order to place you in a “market segment”. This includes data about the country, city or region where you are located and your domain name (e.g. what ISP you use). It then places advertisements onto pages you subsequently visit which it believes people in your market segment will find relevant. We also use cookies to assist in targeted advertising. We use cookies to more accurately target advertising to you, to show more relevant ads online. These cookies are anonymous. If you receive one of those cookies, we may then use it to identify you as having visited our site if you later visit other sites that are part of the Google advertising network, and will serve targeted advertising based on this information. User data is anonymous.

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube’s embedding videos information page.

Web Alive Chat

Our website uses a third party plug in to provide us with a chat functionality. Please see our suppliers website for information on how your information is used https://www.websitealive.com/privacy/

Google Adwords Conversion Tracking & Tag Manager

We use this type of conversion tracking to help us see when our adverts lead to conversions. We track when a customer completes an action on our website. This could be, for example, making a enquiry, signing up for a newsletter, clicking on a button or any other valuable action a customer can take on our website. No personal data is stored using this type of tracking.

Facebook Custom Audiences & Facebook Connect &  Facebook Impressions

We use this technology to retarget, retain, acquire and measure customers that are interested in our products or services via the Facebook network. Please see the Facebook policy page for more info https://www.facebook.com/policies/ads

Google Dynamic Remarketing

Remarketing allows us to show ads to people who’ve previously visited our website letting us show previous visitors ads that contain products and services that they viewed on your website. We can then present messages tailored to our audience.

Vimeo Cookies

Our site uses Vimeos video hosting plug ins to serve videos to our website visitors. See more here https://vimeo.com/cookie_policy

 

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

 

Opting out of Cookies

Most web browsers allow some control of non-essential cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit www.aboutcookies.org or www.allaboutcookies.org.

One thing to note: if you opt to not allow the saving of cookies using your browser, you are likely to see the Cookie Information pop-up every time you visit most websites, as it is likely your preference will not be saved. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.