Can you accept deliveries of items for me?
Yes, by prior arrangement. However, Smart Storage accepts no responsibility for these goods.
What sizes are available?
We have a wide range of sizes, from a 10 sq ft storage locker to rooms of over 1,000 sq ft. Room heights are generally around 8 to 10 ft.
Do I have to book and give notice?
There is no need to book, you can move in immediately. You can reserve space online which will be held for 72 hours. You can reserve a specific unit with a deposit of £10. This holds your unit for four weeks. You do not have to make a long term rental commitment; we require only 14 days’ notice to terminate your agreement. NB large/industrial units may require additional notice but this will be identified within your contract. Please note our £10 deposit is non refundable. Rental payments will only commence when you move into the unit and your £10 deposit will deducted from your first rental charge.
What can I store?
Pretty much anything. There is a list of prohibited items within our Terms & Conditions page. They include firearms, combustibles, chemicals, compressed gas, illegal substances or illegally obtained items – and living creatures! NB Police and Customs have powers to enter your room, subject to serving notice on us.
How much storage space do I need?
What about other charges?
There are no additional rental charges; however, your goods must be fully insured.
How much does it cost?
Rates are from £5 a week according to the amount of space you need. We also have pre-pay and other discount schemes. For an accurate quote please contact us.
What do I need to bring in when I book in?
It is essential that you bring proof of address and photo ID with you or we may not be able to book you in. Examples of acceptable documents include photographic driver’s licence, passport, company ID card (photo) and utility/insurance bill (dated within the last six months), Council Tax bill, paper driving licence (proof of address). You will also need a padlock but if you don’t have one you can purchase one in-store, along with other packing materials.
Do I have to pay a security deposit?
Like many other storage companies we do charge a security deposit. This is equivalent of 2 weeks rent as standard for domestic storage units. Larger deposits are taken for offices, commercial units and bespoke requirements.
How do I pay?
We accept all major credit/debit cards. We do not accept cash for rent. You must pay for a minimum of 4 weeks rent as you move in. All our stores operate on 28 day billing cycle. If you choose one of our pre-paid introductory deals you will need to pay in accordance with the terms of that specific promotion.
Are my goods insured?
Not automatically. You must confirm you have insurance cover for your goods. Most household contents policies do not cover goods in storage. We can arrange cover for you through our own comprehensive, new for old policy when you move in. Unfortunately due to the level of cover they provide, we are unable to accept “goods in store” policies from internet only providers. Please contact us for further details.
Do I have to move my goods myself?
Yes; however, we have several removal companies we can recommend to help you move in. We have trolleys and goods lifts which will help if you have a lot to move.
Are the storage units clean and dry?
All of our units are maintained to the highest standards of cleanliness. Items which are likely to cause any mess are prohibited from being in storage.
When is reception open?
Typically Monday to Friday – 8am to 6pm, Saturday – 9am to 5pm, Sunday – 10am to 2pm but varies by store so please check the individual store opening hours on stores web page.
When can I access my storage unit?
Normal access hours are Monday to Friday – 8am to 6pm, Saturday – 9am to 5pm, Sunday – 10am to 2pm. This varies though by store so check each individual store page for the most up to date access times. 24hour access can be given if needed but a fee applies for this.
What other security features do you have?
We have CCTV cameras covering the building perimeter and the main corridors. The cameras record 24 hours a day, on to a digital system. The building is protected by a state of the art intruder alarm system.
Are the storage units alarmed?
Most of our storage units are individually alarmed and monitored by BT’s Redcare system. This means in the unlikely event somebody attempts to enter your unit, our monitoring station will be contacted immediately and will investigate the matter straight away.